Project part 2: performance gap | HCM-765 | Franklin University


This assignment is intended to help you learn to do the following:

  • Distinguish performance improvement gaps.
  • Summarize process improvement concepts, principles, and strategies in a healthcare organization. (III.A.4.ii)
  • Critique performance management concepts, principles, and strategies in a healthcare organization. (III.A.4.i)
  • Recommend a performance improvement implementation plan and strategies.


This assignment represents Part 2 of a two-part project that you will complete for your ePortfolio. As you work on this assignment, you will be developing the following Commission on Accreditation of Healthcare Management Education (CAHME) competencies:

III.A.4 Critical Thinking, Analysis, & Problem Solving

  1. Performance Management
  2. Process Management

Action Items

  1. Complete Exercise 7: Improving a Performance Gap in my Organization (p. 301) in your textbook. (attached below) 
  2. Prepare your assignment for submission:
    • Follow all applicable APA Guidelines Links to an external site. regarding in-text citations, list of cited references, and document formatting for this paper. Failure to properly cite and reference sources constitutes plagiarism.
    • Write 3-4 pages paper. The title page and reference list are not included in the page count for this paper.
    • Proofread your assignment carefully. Improper English grammar, sentence structure, punctuation, or spelling will result in significant point deductions. 
  3. Submit your assignment. Your work will automatically be checked by Turnitin.