Please complete the assignment in one word document
Using the HU Library or Google Scholar, search for a case study that discusses ITIL Service Strategy. It could be about implementations or a change of business based on the ITIL framework.
Write a paper about your chosen case study that addresses the following:
- Overall description of the case study.
- How did it affect the business?
- Summarize the success or failures
- Discuss the plan for the future.
- What is your opinion on things that could have been done differently.
Please format the paper in APA 6th Edition. Please remember to cite your source(s). Upload your MS-Word document here.
Note: I’m attaching 3 PDF Journals which needs to be referred and prepared. Please complete it in one word document.
1. By: Hall, Don. CIO Insight , 10/15/2021, pN.PAG-N.PAG, 1p, 1 Color Photograph, 1 Chart, Database: Applied Science & Technology Source
2. By: Bartlett, Russ. System iNEWS , Dec2011, Issue 386, p13-17, 5p, 1 Diagram, Database: Applied Science & Technology Source
3. By: Anunciação, Pedro Fernandes; Geada, Nuno Santos. In: International Journal of Healthcare Information Systems and Informatics. October-December 2021 16(4) Language: English, Database: InfoSci-Journals
If you want access all these links you can click on this link and try https://eds.p.ebscohost.com/eds/results?vid=2&sid=c7ce0469-21e9-4eab-8a21-1d2b27e6a22b%40redis&bquery=ITIL%2bService%2bStrategy.%2bAND%2b(ZT%2b*Article*%2bOR%2bPT%2b*article*%2bOR%2bZT%2bSerial)&bdata=JkF1dGhUeXBlPXNzbyZ0eXBlPTEmc2VhcmNoTW9kZT1TdGFuZGFyZCZzaXRlPWVkcy1saXZlJnNjb3BlPXNpdGU%3d
If the link does not works. I’m attaching the screenshots of the journals.