You will need to create a level 1 diagram for the process Record Customer Activities from the level 0 diagram, PE Figure 6-2.
You will need to turn in one level 1 diagram.
Review the three level 1 diagrams created by the other team and placed in doc sharing in the Project Workbook – Week 3 folder.
So you will need to draw one level 1 diagram. You can use any Microsoft Application; Visio is available for free download or you can use the Citrix iLab; but a lot of students use the draw features of MS Word. We have Visio tutorials available in the lecture and syllabus – give it a try! Visio is the most widely used diagramming tool in business today and you can gain practical experience that can serve both your resume and skill set!!